When you choose to do business with Brothers Services, you are partnering with a company who cares and who are constantly looking for improvement in every area of our business.

We believe our core values below is the base of a great service and customer satisfaction.

Accreditations & Certifications

Brothers have been working hard to achieve high standards in all areas of the business and managed to get accreditations and certifications in the following:

  • ISO 9001: 2008
  • ISO 14001: 2004
  • OHSAS 18001: 2007
  • Construction Online
  • Environment Agency
  • Safety Contractor

Customer Relationship Management

  • Client queries dealt with by senior management to ensure high quality prompt response.
  • All operations reported to centralized management Hub.
  • Highly qualified managerial team comprising of Msc Mechanical Engineer, Bsc Accountant and Bsc Archiving.

Staff & Resources

Staff are provided with the following compulsory qualifications:

  • First Aid
  • NVQ in Customer Services
  • Fuel Efficient Driving Training
  • Equipment Training
  • NVQ in Team Leader (Area Managers only)

Staff monitoring undertaken via e-tracking system from centralized Hub; we provide the latest technology in the market to provide the best service and all our staff must wear full uniforms and adequate PPE at all times.

 

Communication

  • Efficient web-based communication to guarantee reliable and prompt response between client and managerial team.
  • On-site operators report daily activities updating the central Hub of any extra work or emergency.
  • Emergency line provided to all client base.

Service Innovation

  • We continuously upgrade our services provided to our clients by monthly survey evaluation.
  • By participation in international and domestic events we gain the latest knowledge and experience in our industry.
  • We improve customer service by regular client feedback.

Satisfying your requirement

Satisfying your requirement is paramount. 

We will always listen, take account of your views, and respond promptly to all your requests. Where there are good reasons why we cannot act on your request, we will explain, discuss and reach agreement. To avoid misunderstanding we will provide clear written details of what we agree to deliver. When changes are needed these will be discussed and documented.

Flexibility

  • We provide a client focused customised solution in all service undertaken.
  • We provide a year round 24 hours service call-out to our client base.
  • Our fast response time ensures cost effectiveness for our clients.